So you will respond to my email with an RMA and a shipping label? I expect a complete replacement with a structurally sound, correctly setup cross member.

 

We never even received an email from you for one. But, yes it will be corrected like i said several messages ago. It will not fit your style crossmember or truck for that matter as i am sure you know.

Sean

 

Strange that you got my other emails, but no matter, I've pm'd you my email address and again requested the RMA / Shipping labels sent to me.

 

Since this is a public forum about feedback on sponsors, I see no reason I wouldn't be able to ask if this has been fixed? I wanna give everyone a fair shot here, so if it has been fixed it may help repair some damage this thread may have caused. If you want to say he sold a poor quality product to you, fine that's obvious but I wanna hear how his customer service was after the incident. Anything???

 

I PM'd him last week. I haven't heard anything back yet.

Sean

 

Yes guys -- I heard from Sean over the weekend. The delays at this point are on me.

 

I've seen what looks like alot of backpedaling in this thread. I agree a second hand anything isnt the responcibility of the selling company in MOST cases. In a case like this though with such poor quality and craftsmanship I believe it is Speed's duty to make it right. I have had issues before with companies passing the buck to there suppliers or contractors. In the end it doesnt matter if the supplier or contractor screwed up, you are the final say in the quality that goes out your door. I did customer service for a company that built custom enteriors for $50M-$200M personal jets, and if one of our suppliers sent us something that was below quality standards we let them know and it never left our shop. Selling a quality product gets business, good customer service keeps it.

I'm curious as most people are what the outcome here will be. Hopefully all will go well. Word of mouth can make or break any business.

 

Sean took care of this for me back in mid February (again the delay was my fault, not his). In the end it was more cost effective for Sean to just refund the price than to bother with shipping it back and forth and paying his guys to rebuild it, so that's what we did.

 

I'm glad to hear that one way or another it was resolved... that was heading down a bad road.