UPDATE:

I overnighted the blower to Magnacharger on Thursday. They received it on Friday at 9:12 AM. Due to an unforseen mixup it did not get looked at until today, monday.

Come to find out, the blower was damaged during shipping, freaking yeah, just what I needed (sarcasm).

I insured the package for 4000, but I am not sure since they are saying it "wasn't packed well." I asked my UPS driver before I packaged it and he said to just make sure it had 2" of packing material around it, and it would be fine. So I double wrapped the assembly in big bubble wrap and put it in a box and taped the **** out of it. The unit was a bit big for the box, but I stretched it around it. The unit was more than adequatly packaged, it wasn't moving in the box, and it had about 4" of bubble wrap around it. I even had a fragile sticker on it.

They received the unit and the box was mutilated <sp> several holes and beat to ****. The drivers fuel rail and reg. manifold was bent in towards the unit. The lower tub which bolts to the engine was broken off at the corner. 3 fuel injectors were broken. They told me to leave all my accessories bolted to it (sensors, throttle body, etc) and the Evap purge solenoid was broken off.

Over 600 dollars worth of damage (at cost)

They still managed to put the blower on the test engine. They ran it to 1200 rpm and 1500 rpm and said it was fine. No excessive heat or noise.

So now I ask What the **** is it then? The last autotap logs I took looked bad. Even with the huge heat exchanger the IAT was climbing. In 3rd gear at 4000 rpm at 70 degree weather the IAT had risen from 120 to 145 and I was beginning to get knock retard even though timing was at 10 degrees. I was next to a barrier and I could hear something rattling echoing from the wall. There was no reason for the knock retard other than the blower being loose at higher rpm.

They said that if the blower had a problem it would make noise at 1500 rpm and there is no reason to take it higher. The calibration guys are looking at the calibration supposedly, but I am skeptical at this point.

I feel completely sick at the whole situation. So now I am at the mercy of UPS and probably fighting with them (since nothing ever works right for me) So even once I get the damage fixed, I will be returned a blower the same as it left, and probably a calibration the same, with the same damn problems with a lot of downtime with the truck.

I don't know what to do next. All I want is for the thing to do what is advertised and it seems like I am only working backwards.

-A currently regretful radix owner.

 

I hope things work out for you.
I wish I knew more about the the radix to offer up some usefull info, yet all I can say is I'm sorry and hope these things get figured out somehow for you.

 

retsell, where did you say you lived again? Did I understand correctly that you did a self install?

 

I have questions on the testing performed by Magnuson...1500 RPMs is the highest they tested it? Does that mean 1500 engine RPMs? If so, that's not much more than idle on my truck, I wonder if that's a robust enough test to find a problem.

Don't back down to UPS. They have destroyed more than one of the computers I've shipped, and have ended up paying for every one. They are notorious for destroying stuff, they themselves know it. The shipping logistics and delivery times are very tight and force employees to work very quickly, and all too often, things get damaged in the process of expediting things along. I'm sure their actuaries manage for this and decide it's worth it, figuring reimbursements into their profit numbers. You should get full reimbursement if you want it and pursue it. Actually, I wonder now - if the blower wasn't broken before, has its lifespan been compromised/shortened by being dropped by the shipper?

If it were me, even if Magnuson repaired the unit, I would demand a full replacement from UPS based on the potential for future problems....but that's me, I'm a hardass like that.

When Magnuson signed for the shipment did they acknowledge the damage? I would think that testimony from both you and Magnuson could get you a new blower...

Keep us posted -

 

yes I installed it myself. Norman, Oklahoma

 

damn I wish you were closer, I would like to see what is going on. How is it going with magna?

 

I want a new unit. Period. I did not purchase a repaired unit, and because of them I will own one. Also it was 1500 engine rpm, which seems odd to me as well.

 

So far they say its fine, but I don't believe it.

IAT is too high period. Its not the heat exchanger, so it has to be the blower.

Kevin said that regardless of what I thought I understood from Terrent in warranty dept, the blower will be torn down and checked completely as soon as we hear from UPS on what they want to do.

Kevin said they came out today and inspected the damage and packaging material, but said nothing to him. So I will call ups again tomorrow.

If I were closer I would be more than willing to pay you to check it out, but... no luck. I was thinking of calling nelson performance and seeing if they could help.

 

UPDATE:

Well, I am getting a little further with UPS, so far they agree to pay 75% of the damages, but i'm still fighting. I gave Magnacharger the word to procede with repairs yesterday (thursday).

Today Terrant called me and told me they dissassembled it and inspected everything and everything is fine, they also "checked" the programming in the superchips tune and say it is fine as well. He said Monday they will complete all repairs from damages (new fuel rail, 3 injectors, new lower tub) and send it back to me.

So all in all, this was a huge waste of time and money. Tomorrow I am tig welding the brackets on to the aluminub radiator as well as the AN fittings. I hope to have the heat exchanger in tomorrow, and I will hopefully have some pics.

Terrant said they will ship it back to me via next day air and I should have it back by tuesday morning. I will hopefully get everything installed on weds and head back to the dyno once again. If dyno results are bad I am going to have allen send me a pcm, if still no help I may go to san antonio to let him try and find the problem. He lives 8 hours away from me. If he cannot find the problem then I will make a road trip to Ventura California and toss them the keys and they can find the problem.

I am beginning to get discouraged, but I will give it one last chance on the dyno before getting too annoyed. Maybe something will magically get better, but I seriously doubt it since IAT were still high.

 

allen will find it.