I wish Simi Valley was a mite bit closer...

 

Here is what it boils down to, the advisor and the tech. I have gone through A transmission & rearend with the mods I have. I have had both covered under warranty. I am here @ a dealership in the service dept. As one of the managers I can tell you the dealershjp has full discression over coverage of components.

I believe you made a huge mistake- making it well known about your set-up. At this point you are forcing them to make an ethical decision. We take care of vehicles every day that are modified. I would also bet that there is no loyalty involved. You have got to have a good relationship with your advisor!

Whoever made the comment about getting paid more for warranty has got to be a po dunk dealer! we get $77.25 per hour for warranty & $92.00 customer pay. The markup on parts is 40% for factory & as much as 100% customer pay. Not to mention we get RAPED on the the labor times. Of course I have never seen a good SM stay one for more than 10 years, they always move to a fixed op mgr UNLESS its a small dealership.

 

Here is what it boils down to, the advisor and the tech. I have gone through A transmission & rearend with the mods I have. I have had both covered under warranty. I am here @ a dealership in the service dept. As one of the managers I can tell you the dealershjp has full discression over coverage of components.

I believe you made a huge mistake- making it well known about your set-up. At this point you are forcing them to make an ethical decision. We take care of vehicles every day that are modified. I would also bet that there is no loyalty involved. You have got to have a good relationship with your advisor!

Whoever made the comment about getting paid more for warranty has got to be a po dunk dealer! we get $77.25 per hour for warranty & $92.00 customer pay. The markup on parts is 40% for factory & as much as 100% customer pay. Not to mention we get RAPED on the the labor times. Of course I have never seen a good SM stay one for more than 10 years, they always move to a fixed op mgr UNLESS its a small dealership.

 

Ah yes, we do have alot of discression over what gets covered, but tell me that your AVM has his own way of looking at things or not. Even at my authorization level there are certain things that I have to consult my AVM about. I guess us guys in Po-Dunk dealers don't have the same Policy and Procedure manual, which is ok. By the way, I wish we could get $90+ CP too but in our area that won't fly. Hey guys, I'll tell ya, I help as many people with warranty problems as possible.

 

OscarWill this is in no way a personal attack!But it is an attack on G.M.and anyother automobile maker(ford,honda,toyota etc)who pretty much rapes the techs,parts,and advisors,who are doing all the work on **** that they can't seem to get right.I'll give an exsample S-10 front shocks prone to leak for years problem never fixed techs get 4 tenths of and hour pay to do one,ok,not bad but if we have to do both front shocks it pays 5tenths of an hour,and there is no overlap of labor.Where do they come up with these times?

Anyway back to the subject.Gm does have a problem with the cats setting codes and or rattleing,they are replaced all the time.Oh by the way the tech gets paid 6 tenths of an hour to replace them Thanks warranty,may as well lock up my tool box and head home,money made for the day

 

I may sound pissed at warranty and I am as are all other techs but most of us feel the same way.Its not the customers fault that warranty pay sucks and i'ts not the customers fault it's broke.So just fix the damn thing right the first time and you"ll have a happy customer that will return in the future,when he's out of warranty.

 

I understand, I know this isn't personal and you are quite right about labor times. I often wonder where they arrive at the times in the warranty labor guide!! I'm always told "submit a request for a time study"..........right, like I've done a billion times and never hear back from them. It's really a two-edged sword where a tech wants to do the job correctly but realizes he isn't going to get compensated, so in some cases the customer may suffer. I think the flat rate system sucks......that's my two-cents worth!!

 

Ok we kinda got off the subject,anyway Coontoot I hope you get your problem taken care of. to all.