Arguement is pretty weak - what are they doing for trucks that are modified
and are sold thru dealers - Gibbs trucks - conversion vans and trucks -
they have modified parts
They are lowered - they have a/m exhaust - etc.........
As a service manager - I considered each veh on its on merit - condition - maint history and loyalty to the dealer - not supposed to but I did
Check another dealer

 

Good point. I totally agree with you. Unfortunately the service manager isnt directly concerned with your repeat business. Do you know the GM well?? Maybe they can pull some strings for you. I got a window replaced under warranty that was smashed by a piece of **** 16 year old who accused me of beating him up b/c of the color of his skin . Maybe it was because I saw your *** hanging out of my busted window!! Anyways they covered it under warranty for me.
I agree about going catless too. Ive heard it can sound like **** or sound good, but is always substantially louder.

 

Yes, it would make it quite a bit louder.

 

"we get more per hour for warranty work " quote


That's news to me! I'm a tech at a gm dealership and infact the techs get fucked by the general.Although I do warranty work all the time Itry and help out the customer as much as i can.At the next shop try talking to the tech who will be working on it,it would be a heavy line tech or driveability tech their the ones who make the decision and or bring up the aftermarket concerns w/the service manager.You may try offering the tech money to make up the diff.he would make between warranty and customer pay.
Say like,I'd make $22 or so under warranty and like $66or so customer pay(see we do get bent over) so try offering the guy 40 or50bucks on the side.It's a gravy job I don't know why the dealership won't do it plus they would love a good survey...anyway hope this helps you out.

 

First, that quote was based solely on the statement made by "Oscar Will"; sounds like there is a conflict of opinion.
Your point about the differential in pay is something I wasn't aware of - I will keep that in mind next time. I also think that since a y-pipe replacement is not only common but also fairly simple that a Service Department would want to help me out. I guess it's all about attitudes towards mods. When I picked my truck up, the SErvice Advisor mentioned my nitrous kit that I had installed as one of the reasons for warranty denial...which just tickles me to death since I have never had a nitrous kit installed. He saw the Whipple intake w/the 2 aux injectors that I no longer use and assumed that was a 'nitrous kit'. I didn't waste my time explaining to him what he was really looking at. Thanks for the inside info!

 

That wasn't directed at you coontoot, sorry for the confusion.To bad you aren't in oklahoma I'd get er done for ya!

 

Good discussion!! I know better than to take this personally! Alot of this stuff boils down to the Service Managers discretion. We have to make decisions based on several things.....one of which is customer satifaction. As far as GM eyeballing these parts, they do have what is called WPC (Warranty Processing Center) that recalls quite a few parts. In this Center they examine, try to determine failure root causes with the help of engineers and, VERY OFTEN, the vendor involved in supplying the particular part. If they can illustrate how a part fails regularly/frequently then the vendor will be asked/required to make changes in order to reduce failures. They can examine a catalytic converter and determine why it failed. In some instances if a part should not have been replaced (as in "misdiagnosed") or is found to be damaged (most "damage" is not considered failed material or workmanship) they will issue a debit to the dealer........so we don't get paid. Just thought you might like this little insight into how things go these days. Once again....good discussion!!

 

Some techs must just be working at the wrong store!!

 

.......oh yea, just in case you are wondering, I've helped many of my "enthusiast" brothers with this type of warranty problem! I'm too much of a "gearhead" myself!!

 

This info certainly helps me further understand the Svc Mgr side of things in a different way. I did not know that the reason for failure of a cat could be determined by inspection assuming the failure was NOT caused by physical damage (dents in the cat shell and the like...). Once again, thanks for the inside view.