As most of you know there was a screw up in my order from Tbyrne motorsports. Tom and I have talked about this and everything is being taken care of. I was never pissed at Tom's company as much as I was upset with the lady I talked to on the phone. But Tom has taken care of me and made me a happy customer. And Tom, if you read this.....Thanks for taken care of me. I apreaciate it.

 

glad to see that everything has worked out.

 

Had no doubt. I've dealt with Tbyrne before for my converter and I was more than satisfied with the way I was treated. Glad it all worked out!

 

Glad it worked out for you. I have dealt with them and always gotten super customer service.

 

What should never happend was all that posting banter,after your first post he should have been on the phone with you and the next post would have been how well he took care of you.Simaliar thing happend to me with "blown" he sent the wrong AZ speed headers,when I called him he was all about making it right,he wanted to over night them and I had to beg him not to spend the money,and cost him money to make a sale.He ground shipped them and they got he in time for the install.

 

The origanl post really had nothing to do with Tom, it was the CS lady when I called. She was rude not Tom. He said he would be straighting that out. Then Tom saw my post and then he took care of everything him self. As a first time customer I had a rough first time, but Tom made it out to be a better experience for me.

 

Glad you are being taken care of, but this does not change my opinion or experience of TByrne and his company.

Look back at your original thread and Tom's first reply....Tom had a choice as to how to handle his initial reply and he chose finger pointing and blaming over apologizing and bending over backwards to make you happy. It took him what - three posts to apologize (even his apology shirked responsibility) and a dozen posts to finally commit to getting to the bottom of the matter? This does not impress me at all, but unfortunately, is indicative of how I've seen him handle other situations, including mine.

It shouldn't be like pulling teeth once a vendor has your money to get service, it should be the opposite. After all, what are you paying for, drop-shipment? I think you are paying for agency, them getting what you ask and pay for. You shouldn't have to fight for what was promised to you. This finger-pointing stuff is just plain BS - if the vendor's supplier (in this case, TOG) is having issues, the vendor should be on the phone with the supplier asking what the issue is, then reporting status back to you, without you having to follow up continually.

I was not impressed with how TByrne handled my order, and I am not impressed with how he handled yours either. The true test of a company is not when everything goes smoothly, it is when there are glitches, and when there are glitches, TByrne begins the finger pointing and excuses, NOT racheting up an extra level of service for the customer.

 

yea, thats true nakid.

glad it worked out. get them puppies on now

 

HEY, we here ls1tech.com don't support bandwagoning. So stop making comments.


thread closed.




But really nice to Tom come thru. And now look how much praise there is.

It's all about CUSTOMER SERIVCE!!!!