Originally Posted by Phantom

Just a little background before I start my rambling.

I bought a BRAND NEW GM crate engine more my 2001 GMC sonoma from the parts store at Bob Howard Buick GMC. It's a 2.2l 4 cylinder. My reason for buying from them instead of a salvage yard was because of the 3 year/100,000mile warranty that the engine was supposed to be covered under. I paid to have a qualified service center install the engine, which was acceptable per the warranty rules. The motor made noise, had a bad misfire, and had significant blow-by on the very first start up.

I then had the truck towed to Bob Howard Buick GMC for them to diagnose. The truck was there for a couple days before the service adviser called to say they had performed a crankshaft relearn and the misfires had went away. I went to pick the truck up and as soon as I started it, I could tell the truck was still missing. As I sat there to let the truck come up to operating temp, the service engine light came back on. I pulled around to the service bay to tell them the light had come back on. The service adviser then drove the truck back into the shop and had a technician scan it. They cleared the code and advised me at that time that the misfire was being caused by spark plug, spark plug wire, or fuel injector on cylinder #4 but it was ok to take home. Unfortunately for me, it was not and it failed. I then had to take it to my local dealership where it was tore down. The warranty was denied by that dealership and eventually by GM stating the issue was caused by workmanship during the install. Saying FOD(foreign object debris) was dropped in the motor. Even though, the vehicle HAD JUST LEFT another dealership where it was said to be fine after doing the crankshaft relearn...

Now comes the lengthy posts. I posted these on Bob Howard Buick GMC's Facebook timeline. They are long and drawn out but I felt it was important to include every detail I could. Please take the time to read. Thank you very much

To Whom it may concern,

The customer service I have received from your dealership this past month is unheard of to myself. I've never been treated so rude by a group of individuals. I purchased a new crate motor from the service department at that dealership and upon installation it was clear the engine was bad. I had the pickup towed to your dealership where it was deemed "fixed". Unfortunately on my trip home the truck broke down and was towed to the nearest dealership in my hometown. The engine has been torn down and warranty has been denied because of a claimed "workmanship issue" during the install.

Since then I've tried to contact various people to try and get a better understanding of why the warranty is being denied. A couple of individuals who stick out in my mind are Derrek Gorrell, who was my initial service advisor and who in our most recent conversation actually hung up on me while I was inquiring more information.

Also, a young lady named Nicole, who apparently thought this situation was somewhat humurous and of no importance who put me on an extended hold and then eventually transferred me to a number which received no answer. After listening to a ring for 3-4 minutes I hung up and redialed only to get in touch with Nicole again who was obviously very perturbed to hear my voice and the dissatisfaction I expressed to her by not being transferred to an individual.

The individual I was supposed to be put in touch with was a Mr. Bobby Lubbers who I believe is the GM of that store who is apparently above Steve Wilson who is the Service Department manager, which is on vacation this week. I eventually reached Mr. Lubbers voicemail where I left a message to please call me back. Three voicemails later and I have yet to receive a return call from Mr. Lubbers.

I'm know Bob Howard has thousands of very satisfied customers. My family could be included in the statistic until recently. The treatment I have received from your dealership is unacceptable and won't soon be forgotten. Facebook isn't my favorite place to discuss matters like this, but hopefully THIS concern won't fall on deaf ears as it has by trying to discuss the matter over the phone.

Your former customer,
Danny Parker
(405) 538-7390

Originally Posted by Phantom

They didn't find anything. Nothing except the broke piston in cylinder #4 with a scarred cylinder wall, chewed up piston in cylinder #3 and the mangled combustion chamber for those two cylinders.

It's a very shady deal. GM not the dealerships want to step up and do what is right and take care of the customer by honoring the warranty