edit: i tried to change the title, but it wouldnt let me. they dont suck.



i will just copy a recent email i sent them, you can gather the point after reading this.



"Hi. I am looking for an ANSWER, please, concerning an order I had for a gage face overlay for my 2007 GMC Sierra. I have been getting the run-a-round for over two months now, I am beginning to get angry with this issue. I was sent the INCORRECT part for my application, and even that took a full month to arrive from you folks at THUNDER RACING. I discovered the part was the WRONG one, and contacted sales immediately…. Only to be put on hold, and told that it would be "checked on".

Well, I have called every week, even 2-3 times per week, for four weeks in a row, but to no avail. I keep getting put on hold, I am told I will be contacted as soon as "we hear something"… and I have only been contacted ONE TIME….of the 10+ times that I have called. It is very frustrating when customer support sucks this bad, and I will be sure to spread the word on PerformanceTrucks.net, where I am a member, and I think you guys sponsor.

On top of all of this, the piece I bought was sold to me for $100, and you guys get them from NR Auto Accessories for $70, as the rest of the public can. I feel ripped off and non-important to you as a customer, and I will definitely NOT do business with Thunder Racing again.

Either get me the right part, please, or just refund my $100, and I will send you back the gage face you sent me, and just order another from NR.

Please resolve this issue, as I am weary of the phone games and lack of customer support.

Thank you,"

 

That sucks. I had the same problem with stylin on my first order to them, after a long drawn out affair of two months, I got my refund and they lost a customer. I refuse to order anything from them.

 

well, the first time i ordered from them it was a crane valve spring compressor... they called me 3 days later, and said they didnt have any in stock, so i had to get a refund and buy from jegs...

i shouldve learned, but i gave them one more chance, and they fucked me again!

i will NEVER order from these ***** again!

 

I hope it works out for ya. There are very few companies that care about customer service out there.

 

thanks man!

although, it seems i will just have to eat that $100 and get the correct one on my own dime.

it beats this one guy i know, he said he eats pieces of **** like me for breakfast.... i'd rather eat money!

 

Yep, getting screwed sucks. I'm in the process of being screwed right now by a local appliance dealer. But screw 'em, they're slitting their own throats. It ain't the 70s anymore, and word travels fast. Let's run the crooked ****** into the ground and make the good merchants rich.

 

How did you pay? If it was on a credit card, I would be talking to your CC comp about issuing a charge back/refund.

 

paid with paypal... they just sent me the wrong ****, and wont send me the right ****.

 

You could try selling it here - get some of it back to lessen the pain.

 

Man that sucks they are treating you that way. A friend of mine who is new on here badasscameross has don alot of business with them with both his Camaro and now his Truck with no complaints. Shoot him a PM? He's spent so much with them he has there cell numbers, maybe he can give you a bit of help in resolving the situation? It's worth a shot atleast. Word of advice when you pm him don't down Thunder to bad cause he a loyal customer, just explain the situation and see if he might be able to get something done for you.