Thunder Racing
Apr 8, 2008 | 02:34 PM
#12
i appreciate all of you guys support and help... Bill- there was no contact info given for any of those thunder guys?
i just want to end this crap, i have had the incorrect gage overlay in there for a month now, with no help from Thunder. i can NEVER see what gear i am in, just a light bulb... i am scared to let anybody else drive my truck.
i just want to end this crap, i have had the incorrect gage overlay in there for a month now, with no help from Thunder. i can NEVER see what gear i am in, just a light bulb... i am scared to let anybody else drive my truck.
Apr 8, 2008 | 02:57 PM
#13
Wow, just noticed that... wtf would you have a name on here for if you dont recieve PMs, seems a little shady to me... I have delt with them and never had any problems but thats not saying they care about your situation.
Hell id start a thread over on Tech as well with the thread name "***PAGING THUNDER RACING***" and then either link them to this thread or repost your email. (personally id link them to this).
Hell id start a thread over on Tech as well with the thread name "***PAGING THUNDER RACING***" and then either link them to this thread or repost your email. (personally id link them to this).
Apr 8, 2008 | 02:59 PM
#14
Adkoonerstrator
iTrader: (4)
Joined: Nov 2001
Posts: 21,436
Likes: 3
From: Deep in the seedy underworld of Koonerville
I have sent Shane a PM. He is on quite a bit so hopefully he will respond or get someone to.
Thunder has been around a long time and has been great in the past so hopefully this is just a slip up and we'll get it taken care of. We all have slips up every now and then so let's keep the bashing outta here, just the facts please.
Even if you don't get the part you need to get your money back so let's give them a chance to respond.
Thunder has been around a long time and has been great in the past so hopefully this is just a slip up and we'll get it taken care of. We all have slips up every now and then so let's keep the bashing outta here, just the facts please.
Even if you don't get the part you need to get your money back so let's give them a chance to respond.
Apr 8, 2008 | 03:05 PM
#15
I have sent Shane a PM. He is on quite a bit so hopefully he will respond or get someone to.
Thunder has been around a long time and has been great in the past so hopefully this is just a slip up and we'll get it taken care of. We all have slips up every now and then so let's keep the bashing outta here, just the facts please.
Even if you don't get the part you need to get your money back so let's give them a chance to respond.
Thunder has been around a long time and has been great in the past so hopefully this is just a slip up and we'll get it taken care of. We all have slips up every now and then so let's keep the bashing outta here, just the facts please.
Even if you don't get the part you need to get your money back so let's give them a chance to respond.
i really dont want to bash the company, i just feel very angry about this situation, and i have given them ample time ( 2 months ) from my original order date to smooth this out, and they are not cooperating with me at all.
i deserve better than this, i am always courteous and polite when i order, and every time i have called them i have been courteous and professional, i just get 0 response, and only once have i gotten a callback, of 10 times i have called. seems they dont care??
thanks again guys.
Apr 8, 2008 | 03:06 PM
#16
Man that sucks they are treating you that way. A friend of mine who is new on here badasscameross has don alot of business with them with both his Camaro and now his Truck with no complaints. Shoot him a PM? He's spent so much with them he has there cell numbers, maybe he can give you a bit of help in resolving the situation? It's worth a shot atleast. Word of advice when you pm him don't down Thunder to bad cause he a loyal customer, just explain the situation and see if he might be able to get something done for you.
thanks again.
Apr 8, 2008 | 04:57 PM
#17
alright everyone, thank you for all your help, and Thunder Racing just refunded my moeny in full.... i guess it took this to get any action.
I am issuing you a refund in full for Order #172996 for the NR Gauges. Unfortunately, we were not aware that NR Auto had a price decrease because they did not send any type of notification to us. I apologize in the delay in taking care of this for you, we have been shorthanded and have had a staff change in our customer service department that we are working to correct.
Again, I apologize for the inconvenience.
Angie
angie@thunderracing.com
and my reply:
Angie, thank you for returning my money, I hate it took so long to handle this, and I am positive this could have been handled differently, and in a more timely manner.
I will end the thread I started on the website, and close this business arrangement with Thunder Racing.
Thank you, and have a good day.
i will end the thread on this note, and thank you for any who helped, or got them to give me attention.
Jeff
I am issuing you a refund in full for Order #172996 for the NR Gauges. Unfortunately, we were not aware that NR Auto had a price decrease because they did not send any type of notification to us. I apologize in the delay in taking care of this for you, we have been shorthanded and have had a staff change in our customer service department that we are working to correct.
Again, I apologize for the inconvenience.
Angie
angie@thunderracing.com
and my reply:
Angie, thank you for returning my money, I hate it took so long to handle this, and I am positive this could have been handled differently, and in a more timely manner.
I will end the thread I started on the website, and close this business arrangement with Thunder Racing.
Thank you, and have a good day.
i will end the thread on this note, and thank you for any who helped, or got them to give me attention.
Jeff
Apr 8, 2008 | 05:19 PM
#18
Mr. Eardley,
I am sorry for the problems you have had with our company involving the NR whiteface guages. I hope you can understand, when a customer orders a part number directly, we cannot be responsible for the fitness of that particular item for any particular application. Now the best I can gather is that NR had incorrect information on their website regarding the overlay you needed and that is why you have the incorrect part. As you can see in the following message from Angie, NR dropped pricing on their products without notifying their dealers. We had no idea that your overlay was priced that way since we had the item drop shipped directly to you. Angie was trying to get NR to give you a new face at no charge since it was a mistake on their part that caused this fiasco in the first place. Since you are unhappy with our service at this point, we have refunded the full amout of this guage overlay to you in hopes that you will possibly give us a chance to help you in the future. I am sure if you spoke to any one of our techs on a techincal or performace based matter you will find that our knowlege and service are second to none.
Again, sorry for the inconvience and thank you for giving Thunder Racing a chance to serve you.
Shane Burgess
Shop/Tech/Customer Service Manager
Thunder Racing, Inc.
(225)754-7223
shane@thunderracing.com
[4:43:12 PM] Angie says: Total Amount:
-$107.34 USD
--------------------------------------------------------------------------------
Date:
Apr. 8, 2008
Time:
14:42:25 PDT
Status:
Completed
--------------------------------------------------------------------------------
Subject:
jeffery eardley
Note:
I am issuing you a refund in full for Order #172996 for the NR Gauges. Unfortunately, we were not aware that NR Auto had a price decrease because they did not send any type of notification to us. I apologize in the delay in taking care of this for you, we have been shorthanded and have had a staff change in our customer service department that we are working to correct.
Again, I apologize for the inconvenience.
Angie
angie@thunderracing.com
Shipping Address:
Thunder Racing
13779 Airline Hwy.
Baton Rouge, LA 70817
United States
Confirmed
I am sorry for the problems you have had with our company involving the NR whiteface guages. I hope you can understand, when a customer orders a part number directly, we cannot be responsible for the fitness of that particular item for any particular application. Now the best I can gather is that NR had incorrect information on their website regarding the overlay you needed and that is why you have the incorrect part. As you can see in the following message from Angie, NR dropped pricing on their products without notifying their dealers. We had no idea that your overlay was priced that way since we had the item drop shipped directly to you. Angie was trying to get NR to give you a new face at no charge since it was a mistake on their part that caused this fiasco in the first place. Since you are unhappy with our service at this point, we have refunded the full amout of this guage overlay to you in hopes that you will possibly give us a chance to help you in the future. I am sure if you spoke to any one of our techs on a techincal or performace based matter you will find that our knowlege and service are second to none.
Again, sorry for the inconvience and thank you for giving Thunder Racing a chance to serve you.
Shane Burgess
Shop/Tech/Customer Service Manager
Thunder Racing, Inc.
(225)754-7223
shane@thunderracing.com
[4:43:12 PM] Angie says: Total Amount:
-$107.34 USD
--------------------------------------------------------------------------------
Date:
Apr. 8, 2008
Time:
14:42:25 PDT
Status:
Completed
--------------------------------------------------------------------------------
Subject:
jeffery eardley
Note:
I am issuing you a refund in full for Order #172996 for the NR Gauges. Unfortunately, we were not aware that NR Auto had a price decrease because they did not send any type of notification to us. I apologize in the delay in taking care of this for you, we have been shorthanded and have had a staff change in our customer service department that we are working to correct.
Again, I apologize for the inconvenience.
Angie
angie@thunderracing.com
Shipping Address:
Thunder Racing
13779 Airline Hwy.
Baton Rouge, LA 70817
United States
Confirmed
i will just copy a recent email i sent them, you can gather the point after reading this.
"Hi. I am looking for an ANSWER, please, concerning an order I had for a gage face overlay for my 2007 GMC Sierra. I have been getting the run-a-round for over two months now, I am beginning to get angry with this issue. I was sent the INCORRECT part for my application, and even that took a full month to arrive from you folks at THUNDER RACING. I discovered the part was the WRONG one, and contacted sales immediately…. Only to be put on hold, and told that it would be "checked on".
Well, I have called every week, even 2-3 times per week, for four weeks in a row, but to no avail. I keep getting put on hold, I am told I will be contacted as soon as "we hear something"… and I have only been contacted ONE TIME….of the 10+ times that I have called. It is very frustrating when customer support sucks this bad, and I will be sure to spread the word on PerformanceTrucks.net, where I am a member, and I think you guys sponsor.
On top of all of this, the piece I bought was sold to me for $100, and you guys get them from NR Auto Accessories for $70, as the rest of the public can. I feel ripped off and non-important to you as a customer, and I will definitely NOT do business with Thunder Racing again.
Either get me the right part, please, or just refund my $100, and I will send you back the gage face you sent me, and just order another from NR.
Please resolve this issue, as I am weary of the phone games and lack of customer support.
Thank you,"
"Hi. I am looking for an ANSWER, please, concerning an order I had for a gage face overlay for my 2007 GMC Sierra. I have been getting the run-a-round for over two months now, I am beginning to get angry with this issue. I was sent the INCORRECT part for my application, and even that took a full month to arrive from you folks at THUNDER RACING. I discovered the part was the WRONG one, and contacted sales immediately…. Only to be put on hold, and told that it would be "checked on".
Well, I have called every week, even 2-3 times per week, for four weeks in a row, but to no avail. I keep getting put on hold, I am told I will be contacted as soon as "we hear something"… and I have only been contacted ONE TIME….of the 10+ times that I have called. It is very frustrating when customer support sucks this bad, and I will be sure to spread the word on PerformanceTrucks.net, where I am a member, and I think you guys sponsor.
On top of all of this, the piece I bought was sold to me for $100, and you guys get them from NR Auto Accessories for $70, as the rest of the public can. I feel ripped off and non-important to you as a customer, and I will definitely NOT do business with Thunder Racing again.
Either get me the right part, please, or just refund my $100, and I will send you back the gage face you sent me, and just order another from NR.
Please resolve this issue, as I am weary of the phone games and lack of customer support.
Thank you,"
Apr 9, 2008 | 04:01 AM
#20
He dosen't get on to often and he won't get his panties in a wad. Shane is who he always deals with and has nothing but good thing to say about his knowledge and service. As I see the problem has been taken care of anyway. Me personally, I do my own work but I would consider Thunder based off of my friends experiences. Hell I put the N20 kit on his Camaro and when he took it to thunder for Cam etc... they said I did a great job with the install, made me feel all warm and fuzzy inside.