im not guna get into all of the details but i called atleast 15 times trying to pinopint a problem. customer service picked up on saturday afternoon and i didnt call once without a pick up. performabuilt told me exactly how to test the converter, and how to determine whether the pcm was telling the transmission to shift without hooking up HP tuners. in the end we got the problem solved and i have overdrive again! they pinpointed the problem over the phone and i now have overdrive again!

 

Hooray! Good to hear you got your problem fixed and that PB's customer service excels!

 

customer service is huge to me and i have never called performabuilt and not gotten someone on the phone. its almost 11:00PM and im confident that if i called right now they will pick up. i think his name is frank??? he never really said a name and im not all that great at remembering names he answered on saturday and sunday and ive talked to him at midnight before.

 

just for kicks i went to the performabuilt website and clicked on customer service and sure enough he's online to offer help if needed. i love it haha.

 

Hey its what I do and I actually like it (FRANK)

 

thats some damn good service... makes me wonder what im gonna do when i need a new trans

 

makes me feel good about my decision to go with performabilt

 

I have one I bought back in November waiting to be installed. On a side note, I ordered a Yank SST 3200 on 1/3/08. Can not wait to have a transmission that does not slip.

 

Good deal buddy

 

I myself have called on a Sat Night around 8:30 to talk Transmission with Frank ... It wasnt his unit or about a Sale He was very nice and willing to awnser questions ! A+