Do you guys think its right to pay return shipping
11-25-2008, 09:34 PM
#31
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John, time to calm down. I got one of the co-owners to approve us paying the shipping charges back to us (one has said no earlier today).
Let's clear one thing up here though: The pictured Y-pipe is NOT for a truck either (it's an LT1 F-body part). So even if we shipped you that part, you'd still be in the tough spot because you have several year old headers. I'll have the shipping guys send a calltag and UPS will be by to pick up that Y-pipe in the next few business days.
And I updated the website already so the F-body ORY doesn't show up under the trucks.
Let's clear one thing up here though: The pictured Y-pipe is NOT for a truck either (it's an LT1 F-body part). So even if we shipped you that part, you'd still be in the tough spot because you have several year old headers. I'll have the shipping guys send a calltag and UPS will be by to pick up that Y-pipe in the next few business days.
And I updated the website already so the F-body ORY doesn't show up under the trucks.
I am cool about it, thats why I didn't mention any names on the subject, just needed some ops here, as I had it for sale, for almost what I paid for it.. Now my thing is I just would like to return it,get a refund of my money...Will that be a problem?? That is good that it has been changed now, so that nobody else does it... There are still a few of us here running the OLD STYLE HEADERS. Again I have bought from TSP before with 100% satisfaction, but felt in this particular situation I was in the right.
I hope this will be cleared up and made right...
John
11-25-2008, 09:36 PM
#32
No where on their page does it specify if it works for their new headers or old headers so it is a gray area. But when you order something from a website I do agree that you are responsible that you ordered the correct part. Is the model number posted correct? Dealing with parts myself I always call to make sure what I am ordering will work with another part. There are so many variances with aftermarket parts you have to do this.
They also post in their polices page which explains pictures may not represent what they are selling.
http://texas-speed.com/shop/policies.asp
They also post in their polices page which explains pictures may not represent what they are selling.
http://texas-speed.com/shop/policies.asp
John, the calltag will be entered tomorrow and UPS should make their first attempt to pick it up Friday or Monday.
11-25-2008, 09:37 PM
#33
Matt
I am cool about it, thats why I didn't mention any names on the subject, just needed some ops here, as I had it for sale, for almost what I paid for it.. Now my thing is I just would like to return it,get a refund of my money...Will that be a problem?? That is good that it has been changed now, so that nobody else does it... There are still a few of us here running the OLD STYLE HEADERS. Again I have bought from TSP before with 100% satisfaction, but felt in this particular situation I was in the right.
I hope this will be cleared up and made right...
John
I am cool about it, thats why I didn't mention any names on the subject, just needed some ops here, as I had it for sale, for almost what I paid for it.. Now my thing is I just would like to return it,get a refund of my money...Will that be a problem?? That is good that it has been changed now, so that nobody else does it... There are still a few of us here running the OLD STYLE HEADERS. Again I have bought from TSP before with 100% satisfaction, but felt in this particular situation I was in the right.
I hope this will be cleared up and made right...
John
11-25-2008, 09:41 PM
#34
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Excellent thank you for taking car of this, in a short...
I will contact you when the ups man picks up.. Also please notify me when I will have my card refunded.... John
11-26-2008, 03:50 PM
#37
TECH Veteran
The best thing to do in a situation like this is, if there is any doubt, call them before you order, explain your application, and get someone to say "Yes, this part will work with your application." Record (1) that person's name and (2) the day and time of the call. Then, if there is an error, there is no doubt as to who is responsible for correcting it.
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