Sorry guys I have to vent a little. I am so pissed off I cant see straight . The local dyno place offers custom tuning by Diablosport, I looked and looked on their site but I coulnd find any contact info on them. I had a question concerning torque converter lockup with a higer stall and elimination of all torque management when I get a fully built trans in place, because I dont know if they could make a custom tune for them. So I know Granetelli programers are made by Diablosport so I called them. I told them I was a potential new customer that had questions on custom tuning from Diablosport and I wonder if they had a phone number for them because I wasnt unable to find one on their site. The women on the phone said and I quote, "Why are you calling me why dont you just call 411." I said, Is this how you treat potential customers?" Well if I knew were they were located I could call them but if I dont have any info on them or were they are located. I told her that I had called them before and gotten the number. Then she said, "Uh and you didnt write down the number". She said she didnt understand what I was saying. I told her that Diablosport makes the programmer for them and I needed their number. Finally she gave me the a 1-800 number I called and the people at Diablosport were alot nicer, but the person I needed to talk to was out. Then I called Granatelli back to bitch to a supervisior or someone, the woman picked the phone back up. Yes I would like to talk to a supervisor concerning a call just place. I am put on hold. Then it sounds like the same woman picks the phone back up, I said yes is this a supervisor I need to talk to concerning the people that answer the phone. She said, "Yes this is the woman that you just talked to on the phone." I said, "Is there a supervisor that I can talk to." She said, "Well Im the owner" I was so mad I just hung up. So she is telling me a company the size of Granetelli Motorsports has the owner answering the customers phones. Sorry guys just think their customer service ******* sucks.

 

Yeah, and they wont get any money out of me.

 

Sounds like she won. Don't take that ****. Owner my ***. Pick that phone back up and speak your mind.

 

I think this place(ls1tech) has a lot of potential to make companys have a good name or a bad one. so when a company does that, i think we should start a boycott, i never liked them anyways.what a bitch to!

 

She probably just said that so her supervisor wouldnt find out.

 

would you call general motors in detroit to get your local dealer's phone number? after all, they built the trucks for your dealer....

 

That's bullshit to treat a potential customer like that. Find a good deal on a Predator from another sponsor and then deal directly with Diablo Sport for the rest of your needs. I have dealt with them alot and I can't say anything but great things about them. They are really good people, Johan always get's custom tunes out within 24 hours (even had one to me in 48 hours after they got hit by a hurricane!), and Brian in the tech dept. even replaced my 2 year old Predator for Free after I dropped it and broke it.

 

You have it backwards. It's like going to the dealer to get in touch with a factory rep. Which the local GMC dealer was more than happy to do for me.

 

I would and have as well. The people that get my money are the ones that treat me as though I am important. You do what you can to make the customer happy. If not, they will do business elsewhere. Last time I checked, a business with no customers is out of business. Customers dont have to be knowledgable or even competent. They just have to have money and a desire to buy your product.

 

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