Anyone have issues with Thunder Racing?
03-16-2011, 03:48 PM
#31
On The Tree
Join Date: Jun 2009
Location: Jacksonville NC
Posts: 132
Likes: 0
Received 0 Likes
on
0 Posts
Dang!!! I sure hope they dont jack mine up!! I have already torn my truck down to do a cam and DOD swap and im waiting on parts.. Ordered last Saturday and never got a receipt or confirmation email with any tracking number or anything.... Fingers are crossed
03-16-2011, 04:01 PM
#32
On The Tree
Join Date: Jun 2009
Location: Jacksonville NC
Posts: 132
Likes: 0
Received 0 Likes
on
0 Posts
Ok update on mine now..... I just called again and got the whole welcome to thunder racing speech, kept pressing 2 for sales related questions on orders already purchased and nothing after 15 times... Sooooooo different route, I pressed 1 to order something and got a HUMAN on the phone and asked for a confirmation number and trackiing number, he asked for my number and said he would call me right back because their system was updating,,,, I am really starting to worry now.... I should have performed a more extensive research on their customer service....Im giving them 15 mins and Im calling back again...
04-08-2011, 05:52 PM
#33
Banned
iTrader: (4)
Join Date: Nov 2001
Location: Baton Rouge, LA
Posts: 1,005
Likes: 0
Received 0 Likes
on
0 Posts
Hey guys,
This thread was just brought to my attention and I really apologize for any issues you guys have had with us. First, I want to say that we have no excuse for not returning phone calls or emails. Our guys do get overwhelmed with calls from time to time, and it is hard to get back with everyone the same day. Unfortunately, some have slipped through the cracks, and I hope that recently have corrected that problem. We have implemented a new call-logging system to help ensure that this does not happen any more. If you call here more than ONE TIME for a status on an order and do not receive a call back or an email update within the day (or whatever the promised time is,) I ask that you PLEASE email me directly at angie@thunderracing.com, and cc shane@thunderracing.com, so that we may look into it immediately.
With that in mind, I want to remind everyone that we are a full-service shop, which has its benefits as well as its downfalls. For example, I know Shane gets many many phone calls each day that he is unable to attend to because he is directly supervising installs and engine builds. For anyone who has tried to do both, we don't recommend taking a tech call and torquing head bolts at the same time...it can be dangerous to say the least! Some people get frustrated trying to get through, but I promise if you do, our technical knowledge and expertise will be worth the wait.
Also, I notice that several of the complaints in here are surrounding one particular manufacturer that carries a part integral to a cam installs (and NOT the cam.) This particular manufacturer has had a lot of difficulty getting product shipped out, and often we are told several different stories before actually getting a tracking number. Like us, their salesmen are only telling their customers (us) what THEIR suppliers are telling them. I have seen time and time again that many of our suppliers are keeping very little inventory on the shelves because the cost of raw materials is so high right now. I know that this has also trimmed back what we keep in stock, but we still do stock TONS of parts. (Anyone who has visited our warehouse/shop can attest, I would hope!)
I hope if you have tried us before and had a not-so-great experience, that you give us another try! We have just expanded our building, added a Chassis dyno, and engine room and brought in the guys from Total Performance Solutions (Ford specialists) so we can provide more complete service for ALL types of go-fast. Our sales guys are more on top of things than ever, so I'm sure we will be able to turn around your experience.
Please...feel free to email me directly with any questions, and I'll be happy to help you out, or direct you to the right person.
Thanks,
Angie Skinner
President, Thunder Performance Group, Inc.
angie@thunderracing.com
This thread was just brought to my attention and I really apologize for any issues you guys have had with us. First, I want to say that we have no excuse for not returning phone calls or emails. Our guys do get overwhelmed with calls from time to time, and it is hard to get back with everyone the same day. Unfortunately, some have slipped through the cracks, and I hope that recently have corrected that problem. We have implemented a new call-logging system to help ensure that this does not happen any more. If you call here more than ONE TIME for a status on an order and do not receive a call back or an email update within the day (or whatever the promised time is,) I ask that you PLEASE email me directly at angie@thunderracing.com, and cc shane@thunderracing.com, so that we may look into it immediately.
With that in mind, I want to remind everyone that we are a full-service shop, which has its benefits as well as its downfalls. For example, I know Shane gets many many phone calls each day that he is unable to attend to because he is directly supervising installs and engine builds. For anyone who has tried to do both, we don't recommend taking a tech call and torquing head bolts at the same time...it can be dangerous to say the least! Some people get frustrated trying to get through, but I promise if you do, our technical knowledge and expertise will be worth the wait.
Also, I notice that several of the complaints in here are surrounding one particular manufacturer that carries a part integral to a cam installs (and NOT the cam.) This particular manufacturer has had a lot of difficulty getting product shipped out, and often we are told several different stories before actually getting a tracking number. Like us, their salesmen are only telling their customers (us) what THEIR suppliers are telling them. I have seen time and time again that many of our suppliers are keeping very little inventory on the shelves because the cost of raw materials is so high right now. I know that this has also trimmed back what we keep in stock, but we still do stock TONS of parts. (Anyone who has visited our warehouse/shop can attest, I would hope!)
I hope if you have tried us before and had a not-so-great experience, that you give us another try! We have just expanded our building, added a Chassis dyno, and engine room and brought in the guys from Total Performance Solutions (Ford specialists) so we can provide more complete service for ALL types of go-fast. Our sales guys are more on top of things than ever, so I'm sure we will be able to turn around your experience.
Please...feel free to email me directly with any questions, and I'll be happy to help you out, or direct you to the right person.
Thanks,
Angie Skinner
President, Thunder Performance Group, Inc.
angie@thunderracing.com
04-08-2011, 11:38 PM
#34
TECH Resident
iTrader: (17)
Join Date: Jun 2010
Location: Louisiana
Posts: 936
Likes: 0
Received 0 Likes
on
0 Posts
Got my tr224 cam from a friend, only complaint I have is that I ordered a thunder racing decal twice in a years time, and y'all didn't have it either time lol, thanks for the update and good service thus far
04-09-2011, 07:43 AM
#35
Banned
iTrader: (4)
Join Date: Nov 2001
Location: Baton Rouge, LA
Posts: 1,005
Likes: 0
Received 0 Likes
on
0 Posts
1sik02.... We finally got decals in a few months back...email me your mailing info to angie@thunderracing.com and I will ship some on Monday. 
04-09-2011, 02:38 PM
#37
Banned
iTrader: (4)
Join Date: Nov 2001
Location: Baton Rouge, LA
Posts: 1,005
Likes: 0
Received 0 Likes
on
0 Posts
YES! They got the phone situation resolved this morning, but our internet is still acting goofy. Can't seem to coordinate both ends of AT&T (phone techs vs DSL techs) to get them to meet here and duke it out until one of them admits that it's their fault and fixes it!
04-10-2011, 02:00 AM
#38
TECH Resident
iTrader: (17)
Join Date: Jun 2010
Location: Louisiana
Posts: 936
Likes: 0
Received 0 Likes
on
0 Posts
1sik02.... We finally got decals in a few months back...email me your mailing info to angie@thunderracing.com and I will ship some on Monday.
