Hey guys, I figured I'd share this with you guys. GM has accepted that the dash cluster guages don't work properly and are inciteing a Special Policy warranty on this condition. Finally...they realize the Cluster are ****!!

I got my own trucks copy of this in the mail today so..read what I've enclosed form GM and if you can't get help with your local dealer then you can contact me to see if your truck is in the guidelines for the replacement.

Hope this helps a few people out.

Document ID# 2021334
2003 GMC Truck GMC K Sierra - 4WD


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Subject: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function #07187 - (09/28/2007)



Models: 2003-2004 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT

2003-2004 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE

2003-2004 GMC SIERRA, YUKON, YUKON XL




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DUE TO PART AVAILABILITY, THIS SPECIAL COVERAGE IS BEING ADMINISTERED IN PHASES. YOU WILL BE NOTIFIED AS EACH ADDITIONAL PHASE IS RELEASED.

CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT. DEALERS ARE TO OBTAIN THE VEHICLE MILEAGE WHEN SCHEDULING A SERVICE APPOINTMENT. THE VEHICLE MILEAGE WILL BE REQUIRED WHEN PLACING AN ORDER FOR THE IPC.

Condition
Some customers of 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles have reported that one or more of the instrument panel (IP) cluster gauges stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and fuel gauge.

Special Coverage Adjustment
This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace the instrument panel cluster after the condition has been verified. The repairs will be made at no charge to the customer. Returned IP clusters will be inspected upon return and replacement of IP clusters that do not exhibit the condition will not be covered.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 28, 2007 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 28, 2007, must be submitted to the Service Contract provider.



Vehicles Involved
Involved are all 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles built within the following VIN breakpoints:

YEAR
DIVISION
MODEL
FROM
THROUGH

2003
Cadillac
Escalade
3R100001
3R320163

2004
Cadillac
Escalade
4R100006
4R323240

2003
Cadillac
Escalade ESV
3G117982
3G348029

2004
Cadillac
Escalade ESV
4G100001
4G343605

2003
Cadillac
Escalade EXT
3G100002
3G343890

2004
Cadillac
Escalade EXT
4G100005
4G343604

2003
Chevrolet
Avalanche
3G100001
3G347428

2004
Chevrolet
Avalanche
4G100011
4G344788

2003
Chevrolet
Silverado
31100001
31412794

2003
Chevrolet
Silverado
3E100001
3E381150

2003
Chevrolet
Silverado
3F100001
3F259060

2003
Chevrolet
Silverado
3M100001
3M112290

2003
Chevrolet
Silverado
3Z100001
3Z361857

2004
Chevrolet
Silverado
41100005
41435572

2004
Chevrolet
Silverado
4E100001
4E403760

2004
Chevrolet
Silverado
4F100001
4F269046

2004
Chevrolet
Silverado
4M100006
4M112271

2004
Chevrolet
Silverado
4Z100002
4Z353683

2003
Chevrolet
Suburban
3G100007
3G348254

2003
Chevrolet
Suburban
3J100007
3J346322

2003
Chevrolet
Suburban
3R100004
3R319989

2004
Chevrolet
Suburban
4G100010
4G344801

2004
Chevrolet
Suburban
4J100031
4J333376

2004
Chevrolet
Suburban
4R100001
4R323241

2003
Chevrolet
Tahoe
3J100001
3J346326

2003
Chevrolet
Tahoe
3R100014
3R320162

2004
Chevrolet
Tahoe
4J100005
4J333379

2004
Chevrolet
Tahoe
4R100003
4R323252

2003
GMC
Sierra
31100002
31412793

2003
GMC
Sierra
3E100003
3E381153

2003
GMC
Sierra
3F100008
3F259040

2003
GMC
Sierra
3Z100004
3Z900320

2004
GMC
Sierra
41100001
41435571

2004
GMC
Sierra
4E100002
4E403758

2004
GMC
Sierra
4F100005
4F269047

2004
GMC
Sierra
4Z100001
4Z900747

2003
GMC
Yukon
3J100003
3J346327

2003
GMC
Yukon
3R100006
3R320129

2004
GMC
Yukon
4J100002
4J333371

2004
GMC
Yukon
4R100002
4R323250

2003
GMC
Yukon XL
3G100020
3G348252

2003
GMC
Yukon XL
3J100006
3J346324

2003
GMC
Yukon XL
3R100002
3R320042

2004
GMC
Yukon XL
4G100023
4G340744

2004
GMC
Yukon XL
4J100001
4J333378

2004
GMC
Yukon XL
4R100004

So..guys, check your VIN breakpoints and if you fit in, then go get you a new Cluster...on GM!