McNair06Goat

first off i noticed my temp gauge getting in the 210 220 range the other day so i checked the coolant and it was fine so the next day it moved to the 230 240 range then i got to wondering if it was the temp sensor. so i went to town and picked up a new sensor and of coarse it was the wrong one so when i went to put the new sensor in i saw that the tip of the sensor looked a little black. so i cleaned it up with a wire brush and put it back in and it seemed to fix it for a day.
the next day it got back up to 240/250 so i went to get a t- stat, replaced that and put a gallon of dexcool and water in it and it still got hot. so i said damn its got to be the pump. but today when i got home i started it truck up after it had been sitting for two days in 30* weather and it as soon as it started the gauge read like 160/180 so i think it has to do with the gauge or some other component that controls it. sorry i forgot that i did get a new sensor and put it in there the day that i put the t-stat in. so any help on what you guys think it might be because i hate to put a $120 pump on if that is not it.

McNair06Goat

no body knows?

budhayes3

iTrader: (19)

I know that the 03 and up trucks have had cluster problems...if the truck isn't really overheating the stepper motor in the gauge may be bad. Since you mentioned that it was reading 160-180 on a cold start in 30* weather, I'd say that the gauge is incorrect.

fastgmc53

iTrader: (33)

Yeah I got a recall notice from GM about the gauge cluster... Call your local dealership and see if your truck is under the recall.

McNair06Goat

ok thanks

AKlowriderZ71

iTrader: (22)

If you have access to a scan tool, you could read coolant temp on the scanner, to find out if your gauge is inaccurate.

McNair06Goat

called the daelership and they said that there is no recalls for my truck. thaey said it in the cluster and i know thats going to be expensive.

BigTex

iTrader: (16)

I'd check with another dealer. I know there are many models that have the failing instrument cluster issues. My 03 Tahoe has dead oil pressure, fuel level and speedometer. I did see the GM recall on those items, but I was way over the mileage.

As stated above, you should just check the temperature using a scan tool or have a dealership use a Tech2.

BigTex

iTrader: (16)

Google gave me this:

Document ID# 2037454


Subject: Special Coverage Adjustment-Instrument Panel Cluster Gauge Needle Functions #07187A - (11/08/2007)



Models: 2003-2004 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT

2003-2004 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE

2003-2004 GMC SIERRA, YUKON, YUKON XL


THE SERVICE PROCEDURE IN THIS BULLETIN HAS BEEN REVISED. IN A SMALL NUMBER OF VEHICLES, THE GAUGE SWEEP TEST MAY NOT ALWAYS CONFIRM THE CONDITION. PLEASE REVIEW THE SERVICE PROCEDURE IMMEDIATELY.


DUE TO PART AVAILABILITY, THIS SPECIAL COVERAGE IS BEING ADMINISTERED IN PHASES. YOU WILL BE NOTIFIED AS EACH ADDITIONAL PHASE IS RELEASED.

CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT. DEALERS ARE TO OBTAIN THE VEHICLE MILEAGE WHEN SCHEDULING A SERVICE APPOINTMENT. THE VEHICLE MILEAGE WILL BE REQUIRED WHEN PLACING AN ORDER FOR THE IPC.

Condition
Some customers of 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles have reported that one or more of the instrument panel (IP) cluster gauges stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and fuel gauge.

Special Coverage Adjustment
This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace the instrument panel cluster after the condition has been verified. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 28, 2007 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 28, 2007, must be submitted to the Service Contract provider.

Vehicles Involved
Involved are certain 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles built within the following VIN breakpoints:

YEAR
DIVISION
MODEL
FROM
THROUGH

2003
Cadillac
Escalade
3R100001
3R320163

2004
Cadillac
Escalade
4R100006
4R323240

2003
Cadillac
Escalade ESV
3G117982
3G348029

2004
Cadillac
Escalade ESV
4G100001
4G343605

2003
Cadillac
Escalade EXT
3G100002
3G343890

2004
Cadillac
Escalade EXT
4G100005
4G343604

2003
Chevrolet
Avalanche
3G100001
3G347428

2004
Chevrolet
Avalanche
4G100011
4G344788

2003
Chevrolet
Silverado
31100001
31412794

2003
Chevrolet
Silverado
3E100001
3E381150

2003
Chevrolet
Silverado
3F100001
3F259060

2003
Chevrolet
Silverado
3M100001
3M112290

2003
Chevrolet
Silverado
3Z100001
3Z361857

2004
Chevrolet
Silverado
41100005
41435572

2004
Chevrolet
Silverado
4E100001
4E403760

2004
Chevrolet
Silverado
4F100001
4F269046

2004
Chevrolet
Silverado
4M100006
4M112271

2004
Chevrolet
Silverado
4Z100002
4Z353683

2003
Chevrolet
Suburban
3G100007
3G348254

2003
Chevrolet
Suburban
3J100007
3J346322

2003
Chevrolet
Suburban
3R100004
3R319989

2004
Chevrolet
Suburban
4G100010
4G344801

2004
Chevrolet
Suburban
4J100031
4J333376

2004
Chevrolet
Suburban
4R100001
4R323241

2003
Chevrolet
Tahoe
3J100001
3J346326

2003
Chevrolet
Tahoe
3R100014
3R320162

2004
Chevrolet
Tahoe
4J100005
4J333379

2004
Chevrolet
Tahoe
4R100003
4R323252

2003
GMC
Sierra
31100002
31412793

2003
GMC
Sierra
3E100003
3E381153

2003
GMC
Sierra
3F100008
3F259040

2003
GMC
Sierra
3Z100004
3Z900320

2004
GMC
Sierra
41100001
41435571

2004
GMC
Sierra
4E100002
4E403758

2004
GMC
Sierra
4F100005
4F269047

2004
GMC
Sierra
4Z100001
4Z900747

2003
GMC
Yukon
3J100003
3J346327

2003
GMC
Yukon




3R100006
3R320129

2004
GMC
Yukon
4J100002
4J333371

2004
GMC
Yukon
4R100002
4R323250

2003
GMC
Yukon XL
3G100020
3G348252

2003
GMC
Yukon XL
3J100006
3J346324

2003
GMC
Yukon XL
3R100002
3R320042

2004
GMC
Yukon XL
4G100023
4G340744

2004
GMC
Yukon XL
4J100001
4J333378

2004
GMC
Yukon XL
4R100004
4R323210


Parts Information - U.S. and Canadian Dealers Only
Instrument panel clusters (IPC) required to complete this special coverage are to be obtained from the Electronic Service Centers. The vehicle mileage will be required when placing an order. Refer to GM Service Policies and Procedures Manual, section 1.5.9, for specific procedures. To eliminate keeping the customer's vehicle overnight, customers are being told to contact the dealership to arrange a service appointment and to supply their VIN. Dealers are to pre-order the IPC identifying the part from the Electronic Parts Catalog using the VIN filter so it will be at the dealership on the day of the scheduled appointment.

1. The customer will contact the dealership to arrange an appointment and provide their VIN.

2. Contact a GM Authorized Electronic Service Center to order an exchange and arrange for delivery of the pre-exchange product.

3. All units will be shipped FedEx Ground (US) or Purolator (Canada).

4. After removal of the defective unit, return the defective core to the Electronic Service Center using the supplied pre-paid Automatic Return shipping (ARS) label.

5. Failure to return the product within 30 days to the Electronic Service Center will result in a charge to the Dealer's Open Parts Account.

Parts Information - Export Dealers Only
For Export Dealers Only: Order appropriate instrument panel cluster from General Motors Service and Parts Operation (GMSPO).

Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

Service Procedure
Important: There are pre-programming instructions for 2003 model year instrument panel clusters (IPC). In order for the engine hours to set to their current value when the IPC is replaced, carefully read and follow the instructions below. This information is applicable for 2003 model year IPCs only. An add time of 0.1 for the pre-programming requirement is published in the Claim section of the bulletin.

2003 Model Year Instrument Panel Cluster (IPC) Pre-Programming Instructions
Install the IPC. Ensure everything is connected properly. The replacement IPC requires SPS Programming and IPC Setup procedures to be performed. It does not matter which procedure is performed first.
Start the engine and then select IPC Setup. You must have the engine running before performing the IPC Setup.
Select IPC Setup. With the engine running, enter the appropriate mileage and engine hours.
Select "OK". Review the pop up asking you to verify the mileage and engine hours. Move the pop up out of the way if necessary to view the verification screen. This may require a click and drag of the dialog box.
Verify that the mileage and engine hours are correct and select "OK". DO NOT turn the ignition OFF until the engine has "run" for approximately seven (7) minutes. Allowing the engine to idle for this period of time allows the IPC to accumulate 1/10th of an hour and write the correct engine hour value to the permanent memory.
The engine must be running before set up is performed and run for approximately seven minutes after the user selects "OK" confirming their mileage/engine hour inputs. After approximately seven minutes, shut the engine OFF and complete the event. The seven minute clock starts after you select "OK", confirming the entries.

Note: Based on feedback from technicians, we are currently making changes to the "IPC Setup" application which will include several enhancements to the set up screens. These are scheduled to be released and available in TIS2WEB very soon.

Important: Only IPC conditions listed in the Condition section of the bulletin are covered under this special coverage program. In a small number of vehicles, the condition may be intermittent and the gauge sweep test may not always verify the condition.

IPC Performance
IPC performance may be affected by the following conditions:

• Cold temperatures

• Temperature fluctuations

• High humidity

• Driving over rough surfaces such as dirt roads or potholes

BigTex

iTrader: (16)

Dear General Motors Customer:

As the owner of a 2003 or 2004 model year Cadillac Escalade, Escalade ESV or Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, or Tahoe; or GMC Sierra, Yukon, or Yukon XL vehicle, your satisfaction with our product is very important to us.

This letter is intended to make you aware that some of these vehicles could develop a condition where one or more of the instrument panel gauge needles may stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and the fuel gauge.

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has this condition.

What We Have Done: General Motors is providing owners with a special coverage that extends the warranty on the instrument panel cluster for the condition described above. If this condition occurs on your 2003 or 2004 model year Cadillac Escalade, Escalade ESV, or Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, or Tahoe; GMC Sierra, Yukon, or Yukon XL within 7 years of the date your vehicle was originally placed in service or 70,000 miles, whichever occurs first, the condition will be repaired for you at no charge.

What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. If you believe your vehicle has this condition, contact your GM dealer to schedule an appointment at a time that is convenient for you. Your dealer will inspect the vehicle and if the condition is found, your dealer will replace the instrument panel cluster. When calling your dealer, please have your 17 character vehicle identification number (VIN) handy so your dealer can ensure that the cluster will be available on your appointment date. Keep this letter with your other important glove box literature for future reference.

Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.

Division
Number
Text Telephones (TTY)

Cadillac
1-866-982-2339
1-800-833-2622

Chevrolet
1-800-630-2438
1-800-833-2438

GMC
1-866-996-9463
1-800-462-8583

Guam
1-671-648-8650


Puerto Rico - English
1-800-496-9992


Puerto Rico - Español
1-800-496-9993


Virgiin Islands
1-800-496-9994



We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

General Motors Corporation