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K&N = GREAT customer service

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Old Aug 23, 2004 | 05:38 PM
  #1  
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Default K&N = GREAT customer service

I thought I'd put this in the performance section so people who are selecting performance parts might see it...if a mod feels the need to move it, please do so.

I've had my K&N FIPK for almost 3 years now. I've had two minor issues with the kit--the first was the chrome cap on the end of the filter rusting--replaced under warranty, free of charge. I had the part the same week that I reported the problem.

The second was a problem with the rubber trim that goes around the edge of the heatshield. It started to separate, leaving the hard "channel" piece on the metal of the shield, and the rubber completely detached from it. I called K&N and asked what could be done. Since I have no reciept, they asked me to email them a pic of the problem, and promptly sent a replacement to me free of charge!!!!

Excellent product, excellent warranty, excellent service. What more could you ask for?

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Old Aug 23, 2004 | 10:33 PM
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send them a pic for me would ya J/K that would be stealing
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Old Aug 24, 2004 | 05:35 AM
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I have a little surface rust on my chrome end to now thanks to the salty roads up here now.

Think they would hook me up too? Whats the number?
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Old Aug 24, 2004 | 05:51 AM
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google.com LOL

Seriously, it's on their website.
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Old Aug 24, 2004 | 06:01 AM
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Done, thanks.

My plastic intake tube has always had a small 1/8 in hole in it where the mold must have been shorted on plastic. Maybe i can get a new tube also.
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