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HPTuners question - Horrible customer service from them

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Old Jul 25, 2017 | 11:11 AM
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Default HPTuners question - Horrible customer service from them

My HPT isnt cooperating and I have sent 7 emails now over the last week without a single response from them.

HPT sucks ***** since their 3.0 release. Buy EFI Live.

Anyway... I cant seem to get my scanner to cooperate with me. It wont log anything. Some things show up as broken links, and I can't add anything to record either. Under timing advance there should be a handful of options... but there isnt.





What the **** is going on?

Last edited by Vortec350ss; Jul 25, 2017 at 11:19 AM.
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Old Jul 25, 2017 | 11:15 AM
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Delete the vehicle profile and make it rescan for parameters...or there may be a button for that in the scanner now.
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Old Jul 25, 2017 | 11:18 AM
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There was a thread started by bill last week saying there would be email delays, most would be answered by thursday or friday.

I've had zero problems with the latest 3.6 build.
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Old Jul 25, 2017 | 11:20 AM
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I was going to suggest an uninstall/reinstall but that may be overkill.

However,

I did notice that my AV on my laptop picked up the vcmscanner.exe as a virus/trojan/malware.

I had to exclude the directory from being scanned.
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Old Jul 25, 2017 | 11:38 AM
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You'll need to re-poll for parameters. Also if you use an old config file, lots of stuff won't work. Going to have to start fresh with new configurations for the new software. It takes a bit to get things set up for 3.0+, but it seems pretty solid now. No more scanner crashing issues like I used to have.
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Old Jul 25, 2017 | 12:25 PM
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He should have a valid config. I sent him mine from 3.6x and it works fine for me.
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Old Jul 25, 2017 | 12:33 PM
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Originally Posted by smokeshow
You'll need to re-poll for parameters. Also if you use an old config file, lots of stuff won't work. Going to have to start fresh with new configurations for the new software. It takes a bit to get things set up for 3.0+, but it seems pretty solid now. No more scanner crashing issues like I used to have.
Thats the problem... I am trying to build new configs and I can't. Check out my options under timing advance. There are about 10 other things I would like to log in that section that I cant see at the moment.
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Old Jul 25, 2017 | 12:37 PM
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Have you tried what I said yet?
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Old Jul 25, 2017 | 03:31 PM
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I had the same issue. Just delete the vehicle profile and whatever graph you have saved as the default
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Old Jul 25, 2017 | 03:38 PM
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Originally Posted by Atomic
Delete the vehicle profile and make it rescan for parameters...or there may be a button for that in the scanner now.
Do this, it will fix it. 3.6 has been pretty good, I haven't had any major issues with it doing live tuning. If I'm watching someone else's logs the channels act stupid sometimes but that's it.
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