Performabuilt's Customer Service
02-12-2012, 10:52 AM
#42
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Sucks about your situation. I don't think I'd worry about going to level 3. If their level 2 700hp trans cant handle 450hp then i doubt the level 3 will hold much more. Hopefully you have better luck with it after they fix it.
$800 to pull the trans sucks. Do you not have the space to do it yourself?
$800 to pull the trans sucks. Do you not have the space to do it yourself?
02-12-2012, 02:50 PM
#43
You can pull the tranny in 2 hours on the ground with the right tools.
definitely sucks, but I have seen nothing but bad new from ANY 4l60E's behind forced induction. The only one that really stands out is the Level 7 from FLT in Trever1t's truck
definitely sucks, but I have seen nothing but bad new from ANY 4l60E's behind forced induction. The only one that really stands out is the Level 7 from FLT in Trever1t's truck
02-13-2012, 01:15 PM
#44
Actually I am around when anyone needs me do i spend hours hovering over the various forums just to see what being said no. I do however address any issue directed to me in email or phone as quickly as possible. Sometimes I may not have the answers right then and may need to talk to someone else first. We are not a huge shop and we don’t have many extra people which is how we keep cost down for instance the "boss" does not just sit in the office all day waiting to answer questions from me he’s quiet busy and I send him a request and when he stops and checks messages he replies when that happens I reply as soon as possible. Bear in mind I field many many calls all day and into the night providing tech support etc. even for people who bought others products as I have many times for many people on this forum. In fact the OP called me about the converter during the holidays when everyone was closed including us and unlike many places he got an answer on the phone not a machine.
As for addressing this thread It is unfortunate that there was an issue we have and are doing everything possible to rectify the issue.
I usually do not get involved in threads of this nature unless necessary or at the final resolution because generally as I see almost happened above they turn into mud fest which ends up serving no one involved in any good way.
As for the trouble with the converter and unit I can only say sometimes things happen we have literally 1000s of satisfied customers and many right here on this forum with some very impressive power levels beating the crap out of them daily but reality sometimes stuff just breaks I have seen the exact same part by the same manufacturer break at 200 hp and hold at 800 so no way to say why you occasionally get a failure luckily for us the vast majority do hold out well else we wouldn’t be here all these years offering a two year warranty matched by none I’m aware of otherwise.
To the OP we are and will do everything we can to get you addressed asap and I will let you know what happened to the unit when I know.
Frank at Performabuilt
As for addressing this thread It is unfortunate that there was an issue we have and are doing everything possible to rectify the issue.
I usually do not get involved in threads of this nature unless necessary or at the final resolution because generally as I see almost happened above they turn into mud fest which ends up serving no one involved in any good way.
As for the trouble with the converter and unit I can only say sometimes things happen we have literally 1000s of satisfied customers and many right here on this forum with some very impressive power levels beating the crap out of them daily but reality sometimes stuff just breaks I have seen the exact same part by the same manufacturer break at 200 hp and hold at 800 so no way to say why you occasionally get a failure luckily for us the vast majority do hold out well else we wouldn’t be here all these years offering a two year warranty matched by none I’m aware of otherwise.
To the OP we are and will do everything we can to get you addressed asap and I will let you know what happened to the unit when I know.
Frank at Performabuilt
03-01-2012, 01:42 PM
#45
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Well my transmission finally was shipped out and arrived at Performabuilt on Tuesday. Frank let me know that the sprag assembly pretty much exploded inside the trans. He said they are going to replace the converter just to make sure the trans doesn't get put back in with something inside it. They also agreed to upgrade it to a level 3 as long as I pay the return shipping of $150 which I didn't think was a bad deal. I'm crossing my fingers that it gets shipped back out tomorrow but the way my luck as been going with the trans it will probably be out Monday or Tuesday. All in all Performabuilts customer service has been alot better this time around but the true test will be how it performs when I get it back.
03-01-2012, 07:49 PM
#46
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After putting two lvl 2 in my buddy's truck ( 05 single cab 5.3 a magnacharger 112) in less then a month the first one didn't last 500 miles of soft driving the second lasted about 1000. They upgraded him to a lvl3 for free. I just got done putting it in today but it took over a month to get the lvl3 back fingers are crossed it will last but that has made up my mind if my trans ever goes out I won't go with a performance built.
03-02-2012, 02:25 PM
#50
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Well, as someone that will likely be in the market this summer, I think I just found 2 companies I won't be using.
I hope the OP get's everything resolved
I hope the OP get's everything resolved