Dont buy anything from those ********. I broke a ring filing it to put in my engine. I was grinding it on a a wheel grinder and I had just squeezed it onto the wheel to grind it and turned the wheel maybe half a turn I didnt even grind the black finish off the tip of the ring and it snapped clean in half. It is obviously was a manufacturing defect. So I called JE and told them what happened the speed shop had already ordered two more from them and ahd charged them so I decided to call JE myself and tell them what happened and see if they would handle the situation correctly. I even ahve pictures and would ahve gladly emailed them to them to show that I hadnt modified the ring and the condition it was in. Well the dude answered the phone with an attitude cause the operator obviously told him what I was calling him about. He told me he wasnt going to warranty the ring and basically told me f**k off. I told him anyway what had happened that I had pictures of it and you can see how the metal failed and that I hadnt even ground off the black finish off the tip. He told me that I had modified the ring well OK it is ment to be ground where I ground the **** at its not like I was grinding the opposite side of the damn ring. Thats BS they are a huge company and hsould stand behind their product. I could udnerstand if it was in the motor and I burnt a ring but damn it wasnt even ground right before the POS broke. He proceeded to tell me that it wasnt going to be warrantied and to have a good day. I ahd a few good words for him and hung up. That is just **** poor customer service right there. They get the rings for cents and it would have cost them ac ouple of bucks for shipping that isnt hitting them hard in the pocket book. I just gave them 700 bucks for a set of pistons the least they could do is send me a damn ring. SCREW JE pistons I will NEVER buy another set from them and I hope everyone that reads this post will not buy their products either. Rant off

 

maybe you just talked to the wrong guy. Sometimes if you go up one level you get the resolution your after.

 

haha. im with grippy. you should try calling back and just asking to talk to someone about a part warranty and see if they give you the same guy. if he mouths off then you should ask him whos above him in rank and ask to talk to them. good luck to ya bud

 

Oh its not the last they have heard from me. Its not really the fact that they didnt send me one free its the attitude the guy had. He answered the phone with an attitude and was just wating to hang up on me he wasnt listening to me he just blew me off from the beginning. Im just going to wait till tomorrow and call back right now I am too pissed and would rip anybodies head off that I talked to from that company so I need to "woosaw, woosaw" a little bit

 

This is a great point cody. I ordered SC pistons for a 5.3 build last year and they screwed everything up and they weren't budging on shipping costs and such...finally made way to a manager and it was solved. Ask your speed shop for a better "connection" at the factory.

 

Yeah that sounds like a good idea. Ill try and get the name fo someone else to talk to. Dont talk to Jerry at JE he is the tool that I talked to there.

 

I hope you get it all worked out man!

 

wow... thats kinda gay. Ya know.. ever since Christmas... people have been in the worst moods ever and the roads are crazy.. not busy, but crazy with crazy drivers. I'm guessing the majority of Christians didnt get what they wanted for Christmas, lol.

 

LOL yeah I guess. The damn holiday spirit is alive and well in everyone

 

i got some holiday spirit
you should have cussed him out then said whos your boss and when he told you then say i need to speak with him.