Ok, I finally talked a buddy of mine into doing a few mods. He decided to use a certain sponsor on here to order a set of Pacesetter headers and the y-pipe. The pacesetters are on backorder, and we found a used set for sale. He called up the company and asked them to cancel the order. Well, the y-pipe had been shipped, so he knew he would take a hit on a restocking fee there. They informed him that he would have to pay a "restocking" fee on the Headers as well....and they are on backorder until mid-October. The total for the headers and y-pipe came out to $528, so with a 20% restocking fee....they would have gotten $105.60 of his money to make a call to Pacesetter and cancel the order. How do you charge someone a restocking fee...and the product has not even been made yet. He missed out on a great deal for a set of Pacesetters and y-pipe that he could have gotten next week, and now he has to pay this company for a product it will take lord knows how long to get here.

Now...before I go posting up negative feedback on the experience with the sponsor, I would like your opinion on the subject. Do you think its right to charge someone a restocking fee for a product that hasn't been made yet?
Thanks

I agree with you slo. thats total bullshit. If he ordered them an they said they had them then tell him no they don't thats on them not him.

i would make the negative comment post. how can you restock something they dont have in stock? i ordered my pacesetters today and they ship today.

charging somebody to restock something that you dont even have is wrong as two boys kissing :judge:

Wow that is messed up. :disgust:

Not only are they charging you a resocking fee for something they dont have, but they have charged your credit card for an item that hasnt shipped. I always make it well known that my credit card better not be charged until the item has shipped. I would make a big scene out of it.

yeah that's messed up. i actually tried to do the same. is that from Texas-speed? anyways they did the same. i ended up keeping mine and install it. now i have to deal with smog coz back here in Cali its illegal to have longs. but sounds and works pretty damn good!!

yeah that's messed up. i actually tried to do the same. is that from Texas-speed? anyways they did the same. i ended up keeping mine and install it. now i have to deal with smog coz back here in Cali its illegal to have longs. but sounds and works pretty damn good!!

that sucks
if it was texas speed
a little FYI
I ordered a set and cancelled and was not charged a restocking fee

This was from Speed Engineering. My buddy wanted me to go ahead and post it, because he missed out on getting them for a better deal and he now has to wait on them. At least he'll have the y-pipe here to look at. I'm still trying to figure out the "restocking" fee on at item not stocked. Maybe they will see this and elaborate...

glad i didnt go with speed engeneering then :) i went through byunspeed for a better price and it was shipped the same day! cant beat it. he is a sponsorer over at tech if anyone is interested

Sorry to make things so difficult guys. We go through a wholesaler for these things and they pass it on to us unfortunately. They charge us up front for the headers just as we have to do also. The restocking fee applies at 20%.

Actually when we do have returns. We loose money in the process. We charge you guys 20%. Which gets passed on to the Wholesaler. No one takes into consideration the credit card fee's that get charged on us for running the card though.

Again we are sorry. Were stuck in the same boat you guys are wether we like it or not.

Sean (559) 348-0200
Speed Engineering

I think I'd be looking to go through a different wholesaler.

I know this doesnt help but...
thanks for posting this Slow
Ill keep this in mind:judge:

Sorry to make things so difficult guys. We go through a wholesaler for these things and they pass it on to us unfortunately. They charge us up front for the headers just as we have to do also. The restocking fee applies at 20%.

Actually when we do have returns. We loose money in the process. We charge you guys 20%. Which gets passed on to the Wholesaler. No one takes into consideration the credit card fee's that get charged on us for running the card though.

Again we are sorry. Were stuck in the same boat you guys are wether we like it or not.

Sean (559) 348-0200
Speed Engineering

Im gonna do this because it needs to be said. :bs: :bs:

Thats the cost of doing business and you guys know it!!!! You should have given him a full refund period he has nothing to do with your arangement with your supplier that is your fault and he shouldnt be punished. You and I both know you have recourse with your supplier the customer shouldnt be taking the loss.
Very poor business practice I hope you guys change it.
:disgust: :disgust:
I hate hearing about stuff like this you know what should be done to make this right.

I agree
and why is the credit card even charged if you dont have the product?
or is the reason something else we havent taken into considereration?

I agree
and why is the credit card even charged if you dont have the product?
or is the reason something else we havent taken into considereration?

Under General Accepted Accounting Principales (which the federal government goes by and it is law) the only time you should bill is at the time of shipment or when services are rendered!!!! It can be construed and prosecuted as fraud with what they are doing and its a federal case to boot. This is the law.

And he is getting charged 20% of what he paid they are getting charged a percentage of what they paid not the retail. So he might pay 100 dollars while there percentage would be half that and I know that a transaction fee is around 2 dollars. You do the math.

Let me just ask one thing because I'm not sure from reading the first post.

Slowprocess - Did your friend actually get charged the restocking fee or did he decide to wait for the headers?

i believe he is going to wait on the headers cause he didnt want to have to pay a restocking fee

i believe he is going to wait on the headers cause he didnt want to have to pay a restocking fee

That is correct. He didn't want to get stuck with paying $100+ and get nothing out of it, so he decided to turn down the deal that could have netted him the headers cheaper and faster. He's actually logged on here now, so XLR8NSS, you might want to pm him with any specific questions. His login name is bondo.

Ok, I just wanted to find that out. There really isn't anything I can do about this because no money was stolen and a product will eventually make it's way to him. It sucks that he lost out on the better deal but, that is how things go sometimes. I'll PM him directly now that I know his name because there are a few things I'd like to find out. :)

Thanks

Guys - Please don't bandwagon on this post. If you have a specific issue that you are dealing with currently please post it up in this forum in your own thread.

charging somebody to restock something that you dont even have is wrong as two boys kissing :judge:

Not bandwagoning, but dammit fogle that's just a plain funny statement. LOL Sorry, I deal with restocking fees on a daily basis, they are just bully policies with manufacturers. XLR8NSS if I may at least add an idea for future problems like this for everybody...In the future slowprocess have your bud call his credit card company and say he wants to challenge the charge. They won't be able to prove they shipped and unless they have a signed reciept from you stating you agree with pre-paid merchandise, they'll have to deal with there own poor business practices instead of you.

Not bandwagoning, but dammit fogle that's just a plain funny statement. LOL Sorry,
:lol: glad somebody laughed at it.
hope everything works out for you slow

Not bandwagoning, but dammit fogle that's just a plain funny statement. LOL Sorry, I deal with restocking fees on a daily basis, they are just bully policies with manufacturers. XLR8NSS if I may at least add an idea for future problems like this for everybody...In the future slowprocess have your bud call his credit card company and say he wants to challenge the charge. They won't be able to prove they shipped and unless they have a signed reciept from you stating you agree with pre-paid merchandise, they'll have to deal with there own poor business practices instead of you.

No problem. :)